service Commitment and SLA: A complete explanation of free appraisal, on-site purchase, and immediate | Gu Jin Jian Bao

"Free appraisal,""on-site purchase,"and"instant cash payment"are common phrases in the Buyback industry, but the specific implementation standards vary greatly among businesses. Below are the service process and commitment details of Gu Jin Jian Bao, clarifying how we operate, our pricing, and completion times.

Core Service Commitments

Buyback Scope

1. Silver Dollars

• Qing Dynasty Silver Dollars (Guangxu Yuanbao, Xuantong Yuanbao, Daqing Silver Coin)
• Republican Era Silver Dollars (Yuan Datou,Sun Xiaotou, Ship Dollars)
• Foreign Silver Dollars (Mexican Eagle Dollar, Trade Dollar, French Indochina Piastre, Japanese Dragon Coin, etc.)
• Republic Commemorative Silver Coins

For market trends of common silver dollars, you can also refer toConsolidated Valuation of Old Silver Dollars: Yuan Datou, Guangxu Yuanbao in One Article.

2. Banknotes

• First to Fifth Series Renminbi
• Hong Kong and Macau Zodiac and Commemorative Banknotes
• Foreign Collectible Banknotes
• Historical Banknotes (Republic of China era banknotes, border region notes, etc.)

3. Gold

• 999.9‰ Pure Gold Jewelry, Gold Bars, Gold Grains
• 22K, 18K, 14K Gold Jewelry
• Traditional Plain Bracelets, Traditional Wedding Gold
• International Gold Coins (Maple Leaf, American Eagle, Queen Elizabeth, etc.)

Before selling gold, you can first read2026 Hong Kong Gold Buyback Practice Guideto understand deduction logic and fair price ranges.

4. Stamps

• Rare Stamps such as 1980 Gengshen Monkey
• Cultural Revolution Era Stamps (e.g.,"The Whole Country is Red")
• "J"Series Commemorative Stamps,"T"Series Special Stamps
• First Day Covers, Full Sheets, Blocks of Four

5. Antique Porcelain

• Five Great Kilns of the Song Dynasty (Ru, Guan, Ge, Jun, Ding)
• Yuan Blue and White Porcelain
• Ming and Qing Imperial Kiln Porcelain
• Fine Qing Dynasty Folk Kiln Porcelain

6. Grading Agency Services

• PCGS / NGC Silver Dollar Grading Agency
• PMG Banknote Grading Agency
• No agency service fees, only official PCGS / NGC fees collected.

Response Time SLA

Cost Calculation and Transparent Standards

Silver Dollar buyback price Calculation

Actual Received Price = Market Reference Price × Condition Factor × Grading Factor – 0% (No Deductions)

• Market Reference Price: Calculated based on PCGS Coin Facts and recent auction records.
• Condition Factor: Graded according to PCGS / NGC standards.
• Grading Factor: Ungraded = 0.85–0.95; PCGS Graded = 1.00
• Deductions: 0% (No wear and tear deduction, no commission deduction)

For practical tips on authenticating silver dollars, refer toSilver Dollar Authentication Guide: Sound, Patina, Edge Serrations.

Gold buyback price Calculation

Actual Received Price = International Gold Price × Purity × Weight × 98% (Market Standard Realized Rate)

• International Gold Price: Real-time calculation based on London Bullion Market Association (LBMA) spot price.
• Purity: XRF non-destructive gold testing, accurate to 0.1%.
• Weight: Actual weight measured by a 0.01g precision electronic scale.
• Deductions: 0% (No wear and tear deduction, no commission deduction, no handling fees)

Actual Comparison (Taking HK$15,000 Silver Dollar as an Example)

For a detailed compilation of similar gold price pitfalls, you can refer toCommon Gold Buyback Traps in Hong Kong.

Client Data and Transaction Confidentiality

1. Client Data Confidentiality

• Client name, address, contact information: Strictly confidential, not disclosed to third parties.
• Transaction content: Not publicly disclosed (unless legally required).
• Identity documents: Used only for transaction records, no copies retained (unless legally required).

2. Transaction Process Confidentiality

• On-site service: No conspicuous signage displayed to avoid attracting neighbors'attention.
• Transportation: Uses ordinary vehicles, no special markings.
• Payment method: Clients can choose cash or bank transfer, both kept confidential.

Five-Step Service Process

Step 1: WhatsApp Consultation

Clients send photos and basic information of their collectibles via WhatsApp 98342057. We will reply with a preliminary valuation range within 30 minutes to 2 hours.

Step 2: Schedule On-site Appointment

After client confirmation, we schedule a specific time and location. Confirmation will be sent within 1–3 business days.

Step 3: On-site Appraisal

Our professional team (1–2 people) arrives with tools such as XRF non-destructive gold tester, 0.01g precision electronic scale, magnifying glass, and UV lamp. All collectible appraisals are completed in front of the client (30 minutes – 4 hours, depending on quantity).

Step 4: Quote Confirmation

After item-by-item appraisal, a written quotation list is provided, detailing item type, condition, market price, and final received price. Clients can choose:

• Accept all: Proceed to settlement.
• Accept partially: Select items to sell, and the rest are returned as-is.
• Reject all: Service ends for free, no pressure.

Step 5: Settlement Payment

Confirmed transactions are settled immediately:

• Small amount HK$10,000 or less: Cash
• Medium amount HK$10,000–100,000: Cash + Bank Transfer
• Large amount HK$100,000+: Bank Transfer (with immediate remittance proof), in compliance with anti-money laundering regulations.

Client Protection Clauses

1. Cooling-off Period

Clients can unconditionally request a refund and return of items within 24 hours of confirming a transaction.

2. Complaint Channels

• WhatsApp 98342057: Complaint hotline
• Hong Kong Consumer Council: Third-party arbitration
• We commit to cooperating with any legitimate complaint investigation and providing transaction records.

3. Service Quality Guarantee

• If a client incurs losses due to an appraisal error, we will provide full compensation.
• All transaction records are kept for 3 years, and clients can inquire at any time.

Four Common Service Scenarios

Scenario 1: Discovering several inherited silver dollars at home

Free on-site service: 30-minute appraisal + transparent quotation + immediate settlement. No prior preparation required, no minimum transaction requirement. If they areold silver dollars, the types will be explained one by one during the appraisal.

Scenario 2: Want to sell household gold jewelry due to high gold prices

Free on-site XRF testing: 30-second gold test + real-time calculation based on international gold price + 0% deductions + cash settlement. Before selling gold, it's best to refer tothe logic for determining the best time to sell gold.

Scenario 3: Grandfather's old banknotes, want to know their value

Free appraisal: Instant valuation via WhatsApp photos + scheduled on-site precise appraisal + grading agency service (if needed).

Scenario 4: Large collection of items for batch sale

VIP service: Dedicated team on-site + phased monetization strategy consultation + auction house liaison + bank transfer settlement. For a large number of collectibles, they can be processed in batches to avoid valuation pressure from releasing all at once.

Company Information Disclosure

Conclusion

Service commitment is the foundation of building trust with clients. Transparency, fairness, confidentiality, and immediacy are the core principles of every transaction. If you have needs for appraisal or monetization of silver dollars, banknotes, old gold, stamps, or porcelain, contact us instantly via WhatsApp 98342057. We will serve you with the same high standards.